The 2008 Black Book of Outsourcing

Doug Brown and Scott Wilson are back with their 2008 edition of The Black Book of Outsourcing, a document that has traditionally been a flashpoint for discourse, debate and diatribes from those service providers that aren’t “comfortable” with their ranking.

The 2008 list of the Top 50 best managed global outsourcing providers witnessed another significant reordering.  The providers in this year’s top 10 are:

1. HP
2. Perot Systems
3. CSC
4. Unisys
5. EDS
6. Wipro
7. Satyam
8. Genpact
9. ADP
10. Ciber

HP gained the top spot prior to the merger with EDS, but with both in the top 5 this year, the announced combination of the two powerhouses looks even stronger.  Also interesting is the showing of the India pure plays, with three in the top 8, all of whom are focused on building their presence in North America.  

Notable declines in the rankings from 2007 include:

• Capgemini (from 2 to 12)
• WNS Global (3 to 26)
• ACS (4 to 31)
• SAP (7 to 46)
• IBM Global Services (14 to 48)

Surveying to support this kind of analysis and reporting is always difficult and fraught with peril, but Doug and Scott do a nice job pulling it all together.  For those so inclined, you can view the complete report here.

I imagine I will have additional thoughts on this once I have time to digest the report.